Privacy policy

Last updated: August 22, 2025

Sydney Flower Walls (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a booking, or otherwise interact with us.

1. Information We Collect

We may collect personal information directly from you when you:

  • Make a booking or enquiry
  • Communicate with us by phone, email, or through our website
  • Subscribe to our marketing or updates

This may include:

  • Your name, email address, phone number and event details
  • Billing and payment information (processed securely through third-party providers)
  • Any other information you choose to provide to us

We may also collect non-identifying information such as website usage data (cookies, browser type, IP address) to improve our services.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage bookings for flower wall hire
  • Process payments and security bonds
  • Communicate with you about your booking or enquiry
  • Improve our services and customer experience
  • Send marketing updates (if you have opted in)
  • Comply with legal obligations

3. Disclosure of Information

We may share your personal information with:

  • Our trusted service providers (e.g. payment processors, website hosting, delivery partners)
  • Professional advisers (e.g. accountants, insurers) where reasonably necessary
  • Regulators or law enforcement where required by law

We do not sell or rent your personal information to third parties.

Some of our service providers (e.g. Shopify, payment processors) may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with the APPs.

4. Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access.
We keep your personal information only for as long as it is needed to provide our services, comply with legal obligations, or resolve disputes.

5. Your Rights

You may:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate information
  • Opt out of marketing communications at any time

Requests can be made by contacting us using the details below.

6. Cookies & Website Use

Our website may use cookies and similar technologies to improve functionality and your browsing experience. You can disable cookies through your browser, but some website features may not work properly.

7. Complaints

If you have concerns about how we handle your personal information, please contact us at hello@sydneyflowerwalls.com.au. We will respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date.

9. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us:

Sydney Flower Walls
hello@sydneyflowerwalls.com.au