Refund policy
At Sydney Flower Walls, we’re committed to making your event beautiful and stress-free. Our flower walls are carefully prepared and delivered with care. This policy outlines your rights and responsibilities when booking with us.
Refunds
Our hire services come with guarantees under the Australian Consumer Law (ACL) that cannot be excluded. You are entitled to a remedy if the flower wall or service provided is:
- significantly different from what was described,
- damaged or faulty in a way that makes it unsuitable, or
- not delivered with due care and skill.
Depending on the circumstances, this may include a partial refund, full refund, or credit towards a future hire.
We do not offer refunds for change of mind or if you no longer require the hire.
How to Request a Refund:
- Please email us at hello@sydneyflowerwalls.com.au with details of your booking and the issue.
- We will review your request and respond within 7 days.
- Proof of purchase is not required, as your booking itself is confirmation.
- If you notice an issue with your flower wall on the day of your event, please notify us immediately so we can resolve it quickly.
Cancellations
We understand that plans can change, and we’ll always do our best to work with you. Our cancellation terms are:
- More than 14 days before the event: Full refund or credit towards a future booking.
- 7–14 days before the event: 50% refund or credit.
- Less than 7 days before the event: No refund, but you may transfer your booking to a new date (subject to availability).
- On the event day / no show: No refund.
Please note: Any non-refundable deposits will be clearly stated at the time of booking.
Contact Us
For all refund or cancellation requests, please contact us at:
Sydney Flower Walls
hello@sydneyflowerwalls.com.au | 0429 987 718